Can we bring in our own food or hire own caterer?
Riverwoods Conference Center requires all food and beverage be purchased through Elements Catering. No outside food or beverage may be brought into any banquet facility and no leftover food may be taken from the premises.
Can I take the leftover food home with me?
Because of health regulations, Riverwoods Conference Center does not allow leftover food or beverages to be taken off the premises from any banquet event.
When do I need to give you my menu?
Menu selections are required two weeks in advance of your function. If the menu is not received within 7 days of the function, Riverwoods Conference Center reserves the right to choose the menu for the client.
When do I need to give you my final headcount?
A final guarantee of attendance is due 7 days before your function date. The final guarantee cannot be decreased once given. Any increase to the final number within 72 hours of the event is subject to a 30% service fee.
How do I reserve space for my event?
Riverwoods Conference Center requires a signed contract and deposit in order to reserve a function space. The deposit is non-refundable but is applied to the balance. Once the deposit and signed contract is received, the function space is reserved. If the contract and deposit are not received by the due date, Riverwoods Conference Center reserves the right to release the function space, but will offer a courtesy call and allow 24 hours to receive a signed contract and deposit before releasing the date.
What happens if I need to cancel?
Unfortunately, with any cancellation, the deposit is non-refundable. If you cancel more than 3 months before the event, the only penalty is the non-refundable deposit. If you cancel between 3 months and 45 days before the event, you are required to pay a cancellation fee equal to the room rental cost plus 30% of your food and beverage cost, plus any special orders. If you cancel within 45 days of your event, you are required to pay a cancellation fee equal to the room rental cost plus 100% of your food and beverage cost, plus any special orders. If you haven’t submitted your menu before your cancellation request, the food and beverage costs will be estimated based on the type of event: breakfast of reception -$9.95 per person; lunch - $13.95 per person; dinner - $19.60 per person.
Can I reschedule or change my event date?
Rescheduling an event is subject to availability and is dependent on how far in advance you ask to reschedule. Rescheduling is determined on a case-by-case basis and may incur additional costs or rental fees.
What is your alcohol policy?
For events located in the Riverwoods Conference Center clients can arrange for bar service through their Event Coordinator. Please contact your Event Coordinator for more details.
How long can I get the room for?
For corporate events or social events, rooms are rented in up to 4-hour blocks. For additional set-up time or after hour rentals, an additional fee may apply.
How much time do I have to set up for my event?
The time denoted on your contract includes the beginning time the space is available for your use. This includes any set-up for decoration time. Additional set-up time is subject to availability and additional rental fees may apply.Type your paragraph here.
What is the difference between a plated and buffet menu?
Buffet-style service is when your guests make their own plates at the buffet and then return to their seats. Plated-style service is served to your guests at their tables in courses: salad, entrée, and dessert. We offer both plated and buffet-style service for breakfast, lunch and dinner.
What different seating arrangements/set up styles do you offer?
We can set-up your room in a number of configurations. Our most popular styles are: